650: Lisa Blue: Bridging the Gap Between Technology and Patient Engagement

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In this episode, I am joined by Lisa Blue, the Chief Clinical Innovation Officer with Providertech. Lisa discusses the intersection between patient engagement and technology. She explains that patient engagement is when patients respond in the expected way, such as reaching out to healthcare providers or responding to calls or texts. Lisa emphasizes the importance of user-friendly technology for healthcare professionals and patients. She addresses the misconception that technology worsens patient engagement and highlights how it can help improve engagement. Tune in to learn more about the role of technology in patient engagement.

Show notes:

[00:02:20] Patient portals and usability.

[00:05:28] Lack of interoperability.

[00:09:33] Challenges in implementing technology.

[00:13:28] Patient interaction challenges.

[00:16:02] Transforming healthcare practices through technology.

[00:19:22] Behavioral economics in psychology.

[00:24:18] Engaging patients through personalized messages.

[00:29:34] A message library for patients.

[00:32:09] Making engagement easy for patients.

[00:36:04] Simplifying healthcare technology.

[00:39:11] ProviderTech and contact information.

More About Lisa Blue:

Lisa Blue is the Chief Clinical Innovation Officer with Providertech, which offers technology solutions to address the complexity of scaling patient engagement while improving operational efficiencies. She is an enthusiastic population health leader who believes that doing healthcare differently, and better, is possible. She is a registered nurse with clinical experience from acute care to FQHCs, giving her the ability to effectively translate and enhance healthcare workflows. She earned her Diploma of Nursing from St Elizabeth Hospital Medical Center in Ohio, her Bachelor of Science in Nursing at Grand Canyon University, and her Master of Healthcare Innovation from Arizona State University, where she also was adjunct faculty from that program.