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I had the pleasure of speaking with Dr. Jackleen Samuel, CEO of Resilient Healthcare, on the latest episode of the Healthy, Wealthy, and Smart podcast. Dr. Samuel shared insights on the evolution of care delivery and the innovative solutions Resilient Healthcare is implementing to bridge gaps in healthcare. From acute care at home programs to extending services into the community, Resilient Healthcare is revolutionizing the way patients receive care. Here are the key takeaways from our conversation:
- Innovative Care Delivery: Resilient Healthcare offers acute care at home programs, providing hospital-level care in the comfort of patients’ homes.
- Collaboration with Hospitals: By partnering with hospitals, Resilient Healthcare is able to extend care into the community and improve access to services.
- Tech-Enabled Solutions: Leveraging technology for continuous monitoring and virtual consultations, Resilient Healthcare ensures patients receive high-quality care remotely.
- Importance of Resilience: Dr. Samuel emphasizes the need to be resilient and push forward in the face of challenges, advocating for positive change in the healthcare industry.
Time Stamps:
00:00:03 – Introduction and Welcome
00:00:14 – Episode Topic: Changes in Healthcare Delivery
00:00:35 – Guest Introduction: Dr. Jackleen Samuel
00:00:59 – Dr. Samuel’s Background and Career Path
00:02:05 – Inspiration Behind Resilient Healthcare
00:02:33 – Benefits of Home Healthcare
00:03:25 – Transition from Clinical to Nonclinical Role
00:05:13 – Evolution of Resilient Healthcare
00:07:18 – Acute Care at Home During the Pandemic
00:09:02 – Practical Implementation of Acute Care at Home
00:11:05 – Patient Feedback and Satisfaction
00:12:21 – Business Model and Operations
00:14:13 – Credentialing and Staffing
00:15:09 – Workflow and Coordination with Hospitals
00:17:19 – Benefits of Home Visits for Physical Therapy
00:19:24 – Challenges and Opportunities in Home Healthcare
00:20:02 – Extending Hospital Services into the Community
00:22:16 – Disconnect in Home Health Awareness
00:23:21 – Partnering with Local Providers
00:25:10 – Surprises and Challenges in Healthcare Industry
00:28:17 – Positive Reception of Hospital at Home Model
00:29:16 – Final Takeaways and Encouragement
00:30:16 – Contact Information and Website
00:30:51 – Advice to 20-Year-Old Self
00:31:35 – Conclusion and Farewell
More About Dr. Jackleen Samuel-Kloes, PT, DPT:
Dr. Jackleen Samuel is the CEO/President of Resilient Healthcare (Plano, TX) and a serial entrepreneur deeply passionate about disrupting traditional healthcare delivery. With over a decade in the industry, she consistently drives growth, innovation, and pursues her mission to make healthcare both convenient and transparent for patients.
Beyond her leadership at Resilient Healthcare, Jackleen’s entrepreneurial spirit shines through her diverse ventures. She founded a post-acute rehabilitation company, spearheaded a neurology therapy clinic, and co-owned a physical therapy management firm.
Each endeavor underscores her commitment to elevating patient care through technology and innovative methodologies. As a result, Resilient Healthcare stands as a beacon in the health-tech landscape, delivering unparalleled hospital-at-home services while championing operational excellence and profitability.
A graduate of New Jersey Institute of Technology and Rutgers University, Jackleen earned a bachelor’s degree in biology, coupled with a tech-centric minor in History, and later pursued a Doctorate in Physical Therapy from Rutgers.
Her influential role in healthcare has garnered notable recognition, including a feature in Becker’s Hospital Review’s esteemed “116 Women in Health IT to Know.” In addition to this, she serves on the Board for Kick Foundation, offers insights as a thought leader for Forbes, and holds titles as a UBS Fourth Effect and UBS Luminary Fellow.
Outside her professional sphere, Jackleen values her moments outdoors, whether that’s a camping trip or a hike with family. She resides in Texas, sharing her home with her husband, four children, and two dogs. A sports aficionado, she holds a special fondness for soccer.
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