In this episode, CEO of Performance Physical Therapy, Michelle Collie, talks about the business of physical therapy.

Today, Michelle talks about the lack of business knowledge of physical therapy graduates, the belief that marketing and sales are bad, and the importance of encouraging entrepreneurship. How do we change the public’s understanding of our roles in health care teams?

Hear about the challenges Michelle has faced, how she maintains her company culture, and get some great advice, all on today’s episode of The Healthy, Wealthy & Smart Podcast.

Key Takeaways

  • “I do think that it’s our responsibility for the well-being of our profession that we do include some basic business information.”
  • “People don’t know what we do. We don’t do a good job of explaining the value.”
  • “Any way we can support small businesses is going to be helpful for the future of our profession.”
  • “You definitely have to work on yourself a lot, and be very mindful of what you need as a person if you want to be a leader in an organisation.”
  • “How you act at a holiday party or social event, is going to have a big impact on what your organisation is like.”
  • “Get comfortable with the word ‘money’. It’s not a bad word. Just think of money as one of the things that helps us be able to evolve as a profession and serve more people in our communities.”
  • “Be curious about learning more about business.”
  • “Believe in yourself earlier, and address the fears that you have of your lack of knowledge and your inability to do things. Make your mistakes earlier.”

More about Michelle Collie

Michelle Collie

Michelle Collie

Michelle Collie PT, DPT, MS is the CEO of Performance Physical Therapy, a privately held practice with clinics in Rhode Island and Massachusetts.

Celebrating 21 years since it was founded, Performance employs over 230 people, with ongoing growth plans, including 2 new clinics opening this month. Performance PT has celebrated many accolades including being the recipient of the APTA-PPS Jane L. Snyder Practice of the Year, and 7 times, Rhode Island best places to work award.

Michelle currently serves as the president of the RI chapter of the APTA and chair of the PPS PR and Marketing Committee. She was a member of the PPS Covid Advisory board and is a two- time recipient of the PPS board service award.

Michelle is a board certified orthopedic clinical specialist.

Suggested Keywords

Well-being, Knowledge, Business, Physiotherapy, Culture, Marketing, Sales, Money, Entrepreneurship, Leadership, Healthy, Wealthy, Smart, APTA, PPS, Therapy,

Recommended Resources

August 20th Graham Sessions: https://ppsapta.org/events/graham-sessions

Marketing Resources: https://ppsapta.org/practice-management/marketing-resources.cfm

To learn more, follow Michelle at:

Website:          https://performanceptri.com

Facebook:       Performance Physical Therapy

Instagram:       @performanceptri

Twitter:            @performanceptri

LinkedIn:         Performance Physical Therapy RI

YouTube:        Performance Physical Therapy

BizPT Round Table Talk

Subscribe to Healthy, Wealthy & Smart:

Website:                      https://podcast.healthywealthysmart.com

Apple Podcasts:          https://podcasts.apple.com/us/podcast/healthy-wealthy-smart/id532717264

Spotify:                        https://open.spotify.com/show/6ELmKwE4mSZXBB8TiQvp73

SoundCloud:               https://soundcloud.com/healthywealthysmart

Stitcher:                       https://www.stitcher.com/show/healthy-wealthy-smart

iHeart Radio:               https://www.iheart.com/podcast/263-healthy-wealthy-smart-27628927

 

Read the Full Transcript Here: 

Speaker 1 (00:03):

Hey, Michelle. Welcome back to the podcast. I am so happy to have you here for this month, where we are talking all about the business of physical therapy. So welcome.

Speaker 2 (00:13):

Thank you, Karen. It’s great to be here.

Speaker 1 (00:15):

And I mean, you and I have talked business in the past, like I said, in your intro, you have several offices within your business and you’ve really grown your business into a really great place to work. And I think that that’s so important. It seems like your employees are happy. You’re happy, and that is not an easy thing to do these days. So kudos to you for that. And that’s one of the reasons why I wanted you to come and be part of this discussion this month, because you are a physical therapist with multiple locations. You’re not just a solo preneur, right? So how many people before you go on, how many people do you employ, just so that people can get an idea of, you know, the, the breadth and width of your practice.

Speaker 2 (01:04):

We currently have approximately 230 employees. Now we’ve got openings case. Anyone’s looking for a job, but as I know, everyone else is looking for employees as well. This is a common problem throughout the nation at the moment, but yes, 230, but still growing.

Speaker 1 (01:21):

Yeah. Which is amazing. I mean, that’s, so I always think about that as they’re in, like you’re helping 230 people grow their wealth, improve their families, keep their lives going. I mean, it’s a big deal. It’s a lot of responsibility.

Speaker 2 (01:37):

It’s a great point. And I kind of guess I love that opportunity to do that because people often say to me, oh, do you miss treating patients? And I am like, well, I do. But now I feel like I get to somehow have a larger impact on a whole lot more people. And I, yes, I love to treat patients. I love the care that we provide as physical therapists, but I do love knowing that I’m helping to provide a place for an employment for lots of people to work. And I especially felt that through COVID and the way that we were actually able to keep all of our stuff on, we did have to furlough for some of our administrative staff, but then ultimately we’re able to bring everyone back. And and that was something that helped me get through the pandemic actually, knowing that I was able to have a positive impact on the fiscal sanity of all, for lack of a better term for many of the people in our community.

Speaker 1 (02:32):

Yeah. Which is amazing. And now, you know, this month we’re talking all about business, you have a growing thriving business. So how much of the business of this business knowledge did you get when you graduated as a physical therapist? How much did you learn in PT school? Well,

Speaker 2 (02:48):

Probably about the same amount that every PT that’s graduating these days you know, and to be fully transparent and clear, I took over performance. I actually purchased from the original founder. I was a clinic director there. It was a smaller practice with 16 employees and I was very pregnant, eight months pregnant. So I thought I was invincible. And through a seller finance note and an SBA loan, I somehow ended up with this practice and a lot of debt. And the first day that I officially owned it, which was I think three weeks before I had my first son, I walked into the office manager and said to them, don’t tell anyone this, but people keep talking about financial statements, but I don’t really know what they’re talking about. So I prided myself on being a good PC and really loved that the value of physical therapy and what it provided to our community and patients. But when it came to actual business knowledge, especially those off to do with the financial management of an organization, and even thinking about things such as marketing and human resources, I would say I was completely ignorant and didn’t have one scrap of knowledge.

Speaker 1 (04:04):

Right. And so this is obviously a huge deal challenge for our profession, right. So what can we do should, should these topics be included in school?

Speaker 2 (04:16):

I mean, I, of course I’m a proponent of it for a number of reasons. And I do, and I really respect those folks had in academia and I bought them, challenged them. You know, why don’t you include some more business information and the curriculum. And the response is usually I revolve around time. We don’t have enough time. And the other one is, is that always students don’t want to learn that they want to learn physical therapy things. However, I do think that it’s Sarah, truly a responsibility for the wellbeing of our profession, that we do include some basic business information. And that’s not just because some people will want to go and start a business or be part of the business. So yeah, it will help those folks. But I do think for, let’s say the staff PT, if a staff PT has a little bit more understanding of, let’s say what marketing is, then they suddenly are better at advocating and speaking to their patients about the value of what we do.

Speaker 2 (05:17):

If someone is able to understand some of the communication skills that align with marketing and even sales, then we will suddenly see word of mouth referrals go up. When someone understands financial management a little bit more, they have a better understanding of how to code, how to negotiate your salary, the meaning of different kinds of salaries and what they mean in the longterm. So I think having some basic business information seats up every individual, no matter what setting they’re working in to be a better manager and better, better more knowledgeable for the career and the longterm. We hear so often PTs talking about burnout. We hear them talking about lack of reimbursement and not getting paid enough and obviously student loans. But I think with empowering our graduate San UPTs with some bitter understanding of business and how it works, it actually gives them some foundational knowledge. So they actually can do something and make a difference rather than just this overall overwhelming complaints we hear, oh, we’re not paid enough. Reimbursement keeps going down. Student loans are too high. We have at least problems with their proficient, but we need to empower our next generation to have some business knowledge. So they can ultimately help do something about this crisis that we’re headed into.

Speaker 1 (06:44):

Yeah. And, and I think even being able to make a financial statement for yourself, it doesn’t have to be a business. You don’t have to own a business, but you should know, well, how much money are you bringing in? What are your costs after that money comes in? What are your debts and your liabilities? And you can look at that and, and make a budget. It may help you be able to better budget yourself to be able to pay off those student loans or, you know, do the things that you want to do. I mean, I find, I found that learning all of that has just been so eyeopening for me.

Speaker 2 (07:19):

Yeah. I couldn’t agree more. And especially these days, we, you see different compensation packages coming out, different kinds of variable salaries. Oh, you know, if you work per diem versus full time, or maybe I do wanna, you know, have a side hustle, but understanding the long-term financial implications of those decisions can be really important and again, and how you to make the decisions that are best for your career. So you can actually work in the seating and provide the kind of care that you truly want to, and being out of balance out the money side of it and in the clinical side of it. Yeah.

Speaker 1 (07:55):

I couldn’t agree more, I think, and I, you know, I do hope that at the very least when it comes to teaching business courses, I mean, at least help therapists understand the financial aspects of a business, whether that be a hospital, a skilled nursing facility, an inpatient facility and outpatient facility. I just think understanding that will give them a better idea. Like you said, of salaries negotiations, how much are you getting paid? Whether it be per code per patient, like you said before, you started a little, a little tweak and what you code and how much you code can compound exponentially.

Speaker 2 (08:35):

Exactly, exactly. Very small changes in your coding changes of business. But I also think speaking to that, having a knowledge of the kinds of employers that are out there, and that’s a side of businesses as well, understanding the difference between for profit nonprofit, understanding the difference about PE and corporate owned and public on versus privately owned. There is not one that is better than the other at all. There a great PTs who are in corporate practices. There’s also crappy PTs and corporate practices, same thing for private practice. It’s all over the place. However, if individual PTs have a basic understanding of the, those different businesses and how they’re set up, it gives them a more well-rounded approach to being part of that team, no matter who they decide to work for, or at least they want to go out in the business on their own.

Speaker 1 (09:30):

And, and I don’t know if you have the answer to this, but do you have, can you think of off the top of your head, any resources that may be practicing PTs or new graduates can utilize to help them understand? Let’s say to be more financially fluent in the physical therapy world. So let’s say you didn’t get it in school, which odds are you probably didn’t. Where do you have any resources that people can learn more? Well,

Speaker 2 (09:57):

The one that’s out there, which we don’t actually do, I don’t think a good enough job of messaging and marketing and here’s, I can do that right now, but obviously the private practice section or, you know, and maybe it should be called the business section because it does have all the resources there for, for business. And again, that doesn’t matter if you’re a pediatric or orthopedic or in a hospital or in home care, the business of PT is everywhere. And I think the private practice section has tremendous amounts of resources for that they have, for instance, a whole series called finance 1 0 1, which is multiple videos, just on finance marketing 1 0 1. So educational opportunities, webinars, all of those, there’s a huge amount of resources through the private practice section, their annual conference, and many, many people who work in all kinds of different settings come to get a through that chapter of the AP TA. So I would say for anyone with any business interests, it is a very non-threatening welcoming chapter for peoples that people at all different times in their career and all different kinds of practices to come to.

Speaker 1 (11:09):

Yeah. Excellent. All right. Thank you for that. So now you’ve said it a couple of times marketing and sales, and I know you’re on the marketing committee, so we are going to dive into that. So what about the belief that marketing and sales is bad? Like it’s icky. It’s like people should know what we do. Why do we have to go out and market ourselves and be like, quote unquote used salesman, used car salesman, not use salesman.

Speaker 2 (11:38):

So incredible. I tried to flip it and say that to me, marketing and sales, we should call it advocacy because what it is is actually advocating for who we are and what we do. I was speaking to a student the other day, actually. And I love speaking to students because it’s really interesting to hear when and how they learn their sort of opinions and biases. And this student was telling me about their clinical affiliation and that he couldn’t understand why all doctors weren’t telling their patients about direct access and we have direct access, but doctors don’t tell their patients. And I see this, I say to the student, I see, did you, did you, does your mother know what [inaudible] is? And he goes, no, I had to explain it. And I see it. So let’s first of all, stop using this word direct access because no one understands what it is we like to use it.

Speaker 2 (12:36):

But first of all, we have to be able to communicate and let people know. And then I said, do you think that the average doctor healthcare professional knows that you could see us without a referral? I don’t know that because we never tell them how are they supposed to know that? So I think what it is is when we’re marketing is really about advocating or educating people don’t know who we are and what we do Magento here’s my random guests is that 40% of PTs. And I just made that number up. But I asked a lot of people, 40% of PTs got into the field of PT because they were injured as teenagers. And they learned about the field and I was one of them. And I, I would love to know what percentage of PTs out there had ACL tears, because there is every second PTI made is like, yeah, I told my ACL when I was like 15 and I fell in love with my PTs.

Speaker 2 (13:28):

And I realized what a difference it made to my life. And then I decided I want to be a PT. Like, why do we have to be, you know, we experienced it. That’s how we found out about it. But yet we don’t want to tell other people about it. We think it’s icky for some reason. So I just always try and push people. People don’t know what we do. We don’t do a good job of explaining the value. People have biases and think, oh, you just helped someone after they’ve had a stroke to walk things like that. But I think it’s time that we don’t just say, yes, we take care of all different kinds of people. Get them back to their life and doing what they want to love. We actually have to take it a step further and say, no, no, we’re actually a major solution. When it comes to the issues with MSK, MSK ailments are a huge problem in our society. And we have the ability to keep people moving so we can decrease those downstream costs, such as knee replacements, hip replacements, chronic illnesses, your diabetes, your obesity, your hypertension. So the value in Walt we can do and create is way, way more than even what we message on a day-to-day basis at this stage. And we have to do a bit, your job of it.

Speaker 1 (14:40):

How do we do a better job? That’s the question, the million dollar question, great.

Speaker 2 (14:46):

How do we do a better job? You know, I’ve worked at PPS and we’ve tried to pull PR committees and PR companies to help us with it. But I think at the end of the day, what we’ve found most useful is is doing grassroots advocacy work, ensuring that every student comes out and understands how to describe and how to talk about and the meaning of it. Yeah. Yeah.

Speaker 1 (15:14):

And, and I, like, I always tell people, if you want people to know what you do, what we do as physical therapists and you have to put yourself out there to do it. So it’s not just talking to each other within the profession. We know what we do. You know, I always encourage people like you know, pitch yourself to your local newspaper, get a column, right. Like I said, this too, like in my PPS talk that was online last year. I went step-by-step and taught people how to do that. And then a couple of weeks later, I got an email from a woman who watched it and she said, I, I, I was able to get a column with my local newspaper

Speaker 2 (15:59):

Colson. Exactly. You put yourself out there and don’t think I just have to be a PT in the clinics. I like you do a podcast. Mine’s very different. My podcasts I do with different healthcare providers in our community, including PTs. And we discuss things such as how to stop running or picking your right running shoes, or what do you do if you’ve got back pain or how did you manage through COVID, but putting out information so that people in the community see, you see you as experts in movement and health and wellbeing and not just the clinician that your primary care doc seems to you once they don’t know what to do with you because of your ongoing back pain. We’re a whole lot more.

Speaker 1 (16:44):

Yeah. Yeah. And I think physical therapists in general, this is just my opinion, but they really need to get off the sidelines and start taking control because a lot of this, like, is it up to the AP TA to do all of this? No. You know, as an individual physical therapist, you have to put yourself out there as well.

Speaker 2 (17:03):

You really do. And I, I do get a little frustrated when I see people on social media bashing the, a PTA about all the things that a PTA should be doing. I think what we’ve seen in the year, we’ve seen changes in our profession such as, Hey, we’re all now doctors, a PT thinking that this label would suddenly change how the public and how healthcare providers perceived us a new title, a new label, or a fancy ed doesn’t change who we are. It’s how we behave. So we have to behave like professionals. We have to stop being on the sidelines and actually get in and play the game. When it comes to health care, sit at the right board tables, be confident and comfortable calling out local docs, countable care organizations, insurers, and letting them know the role and the value that we provide.

Speaker 1 (17:57):

Yeah. Perfect. Couldn’t have said it better. Excellent. Now, you know, this whole month is all about small business or not small business, but about businesses, entrepreneurship. And, you know, in speaking, before we went on the air, we were saying how important small businesses and entrepreneurship is to I think bringing back this country after hopefully as COVID starts to recede. So can you talk a little bit more about that?

Speaker 2 (18:27):

Yeah. I mean, you see it in every industry, that’s entrepreneurship, these are where the new ideas, the crazy ideas and small businesses have the opportunity, the luxury to be savvy and make quick changes in what they do. COVID sore that, I mean, who were the first folks to suddenly provide telehealth services? It wasn’t the big corporate or hospital run facilities. It was the savvy small businesses who were able to flip their operations overnight and suddenly implement telehealth. And of course that led the way for everyone else being able to follow. So I think COVID helped to prove it and show that that is the way that the world works. Entrepreneurship, small businesses seems to drive innovation. I think now in the world of physical therapy, we are seeing major challenges with reimbursement and payment. I personally, and a big fan of my moving towards value-based payment.

Speaker 2 (19:24):

I really despise the whole, you know, the more you do, the more you get paid, I would much rather the, we are paid to keep or get our patients healthy and have good outcomes and just find the journey to get there. But I think it’s small businesses that had the opportunity to, to take on risk and try different ways, whether it’s with employers or whether it’s with healthcare insurance, healthcare insurance companies like go to these different organizations and pitch, then pitch different ideas. Now you’re going to get turned down probably 90% of the time. That’s okay. But then you’re going to find little pilots and you’re going to find opportunities. And even when I look around the country, now I hear from colleagues and peers who are like, oh, I’m in this kind of financial model where we’re doing health screenings and we’re just taking care of the lives. And someone else says, oh, we’ve got a subscription paced program to keep people moving. So there’s different pilots going on. And it’s small business that has the ability to be innovative and do those that then we can ultimately model after. So I think any way we can small support small businesses is going to be helpful for the future of their proficiency.

Speaker 1 (20:39):

Yeah. And I love that. You said they could be more innovative and nimble and, and that’s true. That’s true. Most entrepreneurs because they don’t have to go through a million different boards and get approval from XYZ. They could say, well, this is what I’m seeing in the market. This is what our clients want. So let’s try it.

Speaker 2 (20:59):

Exactly, exactly. And you can do it at a clinic level. You can do it at company level. You can do it with, oh, let’s try this program at this clinic and see if it works. And yeah, you can be very savvy and very timing and get these things done quickly. It’s small business might not have all the resources and may not have whether that’s financial or brains like people power, but usually entrepreneurs are pretty savvy about finding solutions to some of those challenges and problems. And that’s where the likes of PPS and a PTA can be really helpful because it’s pretty easy to find other people with that business or entrepreneurial ship desires that can come together and help each other. Yeah,

Speaker 1 (21:41):

I agree. And now, you know, as we’re talking about business and you have a thriving business at this point, but what were the challenges of your business and a view as an entrepreneur now, I think you mentioned one of them earlier being, having no idea what financial statements were, I’d say that’s a challenge. But for people listening for who might be maybe wanting to dip their feet into the entrepreneurial pond, so to speak, what are some challenges that came up for you and what did you do to overcome them?

Speaker 2 (22:21):

As you said, that I started writing out a list of challenges because I’ve made a lot of mistakes. I’ve had many challenges. I heard an interesting quote. I read an interesting quote today, actually. If I could have my time again, what would I make? All the mistakes, same mistakes. Yeah, I would, I would’ve just done them a lot sooner. So I could’ve got the mistakes out of the way earlier, but I think some of the challenges, a lot of the challenges were with delegation and leading things go, it’s very hard to step away from patient care when that’s something that you’re very comfortable with and you think you’re good at so managing time and I hear that coming up a lot with business owners, how much, you know, should I treat patients or not, not, there’s no right answer there. You know, it depends what makes you happy.

Speaker 2 (23:06):

And it depends what you enjoy doing. So delegation was a big pot. Someone else told me the other day, I liked this quote as well. You know, you’re delegating enough. If you want to have a growing business that if three times a day, you cringe now you cringe because you had given something, a project or a task or something to do at work to someone else so that they have the opportunity to grow and evolve. But you cringe because you look at them doing it and thinking, oh, I could do it a little bit faster. I could do it a little bit better, or I might do it a different way, but that’s okay. And you have to get to that stage of going like, you know, you could call it 80 20 rule, but that rule of going like it’s, it’s actually a gift to be out on power and allow other people to grow and evolve.

Speaker 2 (23:53):

So learning how to manage that can be had the culture things interesting. When you’ve got a very small practice, the culture just happens automatically and you have this amazing culture as a practice grows and evolves. You have to become much more disciplined and diligent about how to actually execute on maintaining and having a great culture. So something you have to be aware of putting the systems in place as you grow and evolve, the more systems you have in the place in place, the smoother things can run. And it creates actually a structure, a structure that actually allows innovation and allows people to be creative, but they’ve got the walls and the guidelines of how to do that in a safe way. So I don’t know, those are the key things that came to mind for me. You know, it really comes back to managing your time, how you delegate, how you let go of things.

Speaker 2 (24:47):

You got to keep becoming more and more humble that every year I realized how much I don’t know. And it just seems to be almost, it’s like my list of things I don’t know, actually is increasing. So I’m not sure if I’m just getting older and losing my memory, or if I’m just becoming more aware of how clueless I am, but I guess I’m comfortable owning that at the stage. So I think, and being comfortable with who you are and your own skin, you definitely have to work on yourself a lot, take care of yourself a lot and and be very mindful of what you need as a person, if you want to be a leader in an organization.

Speaker 1 (25:20):

And what is your advice to maintain culture as your company grows? Because that’s like you said, I’m really glad you brought that up because people join your company because of the culture. And if you grow and you let it go, or something happens, then people are going to leave. So how did, how did you do that? How did, what is your company culture and how did you maintain it?

Speaker 2 (25:44):

I liked the question. What is your company culture? Because I mean, I think of our culture is a very much like work hard, play hard, definitely a lot of fundraising up a lot of philanthropy, a lot of giving back to the community. Now, maybe what would happen 15 years ago, it would have been like, Hey, let’s all dress down this month for this great organization and get together and do a 5k for them. And they will go out to her via what’s. The net would stay the same for a great culture and getting to know people as individuals now, as with a larger organization, we have to be much more diligent about or more mindful about hearing from all of our people who should we dress down for and choose carefully based on the feedback and then communicated appropriately, have some PR involved the social media, making sure everything’s much more streamlined.

Speaker 2 (26:38):

So all of the good happens, but it just takes a lot more work. It just doesn’t happen quite so easily. So you just have to put the work into it determining what kind of feel you want it, social events, what kind of behavior expect again, you know, speaking your late leadership, how you act at a holiday party or at a social event is going to have a big impact on what your organization is like. And if you want to dress up like a pirate and dance around, which is what I do then yeah. You’re going to create a different kind of culture to someone who’s going to come across in a different way. So you just gotta be really mindful that as you grow, people are watching you and how you behave and that’s going to drive it a lot of the culture.

Speaker 1 (27:20):

Yeah. I think that’s thanks for elaborating on that because I feel like that’s a piece of the entrepreneurial pie that often doesn’t get addressed.

Speaker 2 (27:30):

I agree. I think especially if you have a smaller company as that grows, you think you can, it’s easy to forget about culture because it almost seems fun and that is fun. And it almost seems like, is it silly that we’re talking about what events or what we’re going to do to build culture, what team building things, but it’s really, really important because your people are everything. And if we’re, I always just say to my stuff, sometimes people say to me, what do you actually do? And I’m like, really my job is to keep you all happy. That’s really all it comes down to because when you’re happy, you’ll give good care. If you’re miserable, the care you give sucks. If you’re happy, you give good care. And if you happy you’ll stay. So my job is to keep everyone here simply saying

Speaker 1 (28:16):

You’re the C H O chief happiness officer officer. Exactly. Pretty much. Yeah. Well, that’s a great title. Actually. You should put that on your cards. Bring that up to PPS. Ask how, asked how many businesses in PPS have a chief happiness officer. Yeah. And see, see what we can see what shakes out on that one. But yeah, I, thanks for elaborating on that. I just really wanted the listeners to understand that your business is more than dollars and cents

Speaker 2 (28:48):

Completely, completely. And if it was just business dollars and saints, it would be kind of boring. I do think it’s wonderful. Seeing the PTs, who own practices, they do it with no matter what the size you do. It, we all love people and making people happy and better. And whether you’re their employer or their physical therapist, it’s not that much different.

Speaker 1 (29:09):

Right. Absolutely. And now before we wrap things up, what are the key takeaways you want the listeners to come away with with R D from our discussion today?

Speaker 2 (29:19):

I would say that get comfortable with the word money. I know I’m going to go straight to business. It’s not a bad word. It’s not a bad word. And as PTs, we don’t like talking about it. Oh, I don’t want to talk about my salary or I don’t want to do this, or I think I should get paid more, but I don’t really want to understand it. Like, it’s just, just think of money is just one of the things that helps us actually actually be able to evolve as a profession and serve more people in our communities. I don’t know if that came across very professionally or not, but I do think people should be comfortable with it. Be proud of what you do. And when someone at the local bub you’re a barbecue, or when you’re grilling with friends, complaints to you about your back, their back pain, help them and tell them what you do and make sure they get the care they need. And don’t sit back and, and let them have to try to figure it out on their own. And and just be curious about learning more about business. It’s not scary and it will help. The more you understand, you’ll have more control over the decisions you make. And I actually think you become a better clinician because you’re more mindful of the value of the services that you’re providing.

Speaker 1 (30:32):

Excellent. And where can people find you if they want to get in touch? Do they have questions? They want to learn more about your business?

Speaker 2 (30:39):

Pretty easy to find live up in little road, mighty Rhode Island. We like to call it. So email’s the easiest way. You’ve I, and through my practice, performance PT, R i.com. You’ll find me on Facebook and on Twitter as well. I’m not as savvy on social media, some of you, but I love getting emails from people and helping other PT students, practice owners, different kinds of business owners out there.

Speaker 1 (31:06):

Great. And we’ll have the link to your website at our website at podcast at healthy, wealthy, smart.com in the show notes for this show. So people can one click and get straight to your website to see what your business is all about. And if they have any questions, like Michelle said, highly encourage you reaching out to her and emailing her to ask questions. That’s what we are here for. And Michelle before. Last question is knowing where you are now in your life and career. What advice would you give yourself as a new grad?

Speaker 2 (31:39):

Well, that’s a good question. What advice would I give myself as a new grad who as a new grad, I would just as a new grad, I would say, believe in yourself earlier and address the fears that you have of your lack of knowledge and your inability to do things. So, yeah. Maybe make your mistakes earlier. Michelle is what I want to say.

Speaker 1 (32:06):

Excellent advice. Well, thank you so much for coming on for our month of business. And of course, we’ll see you in a couple of weeks at our business round table, which will be on the 27th of July. Think at 8:00 PM Eastern standard time where it will be you and Eric and mellow and Josh funk and Shantay Cofield AKA the movement. Maestro people probably know her better with her Twitter, with her Instagram handle than her actual name. But I’m really looking forward to that. I think we’ll a really robust conversation because we’ve got just like PPS, we’ve got those four different personas, totally nailed down. We’ve got your solo preneur, we’ve got your more traditional PT practice, which is Michelle’s. We’ve got a newer grad with an, a growing practice in Josh and we’ve got a non traditional PT. So working as a physical therapist, but not with patients in Shantay. So and that was total coincidence. I didn’t even know that when I plan this out. Perfect. So I’m really looking forward to it.

Speaker 2 (33:15):

So, and I just think it’s really cool when you get these different kinds of business owners who are PTs and all different kinds of businesses. It’s awesome. Yeah.

Speaker 1 (33:24):

Yeah. We’ll have a nice, a nice step meeting of the minds. So everybody definitely sign up for that. And the link for that is also in the show notes for our round table. So Michelle, thank you so much for coming on and I hope to see you hope to see you soon. I hope to see you too.

Speaker 2 (33:41):

Karen. Thank you so much. Of

Speaker 1 (33:43):

Course. And everyone, thanks for listening. Have a great couple of days and stay healthy, wealthy and smart.

 

Next Post
Previous Post

©2019 Karen Litzy Physical Therapy PLLC.

©2019 Karen Litzy Physical Therapy PLLC.